Governance
Governance Overview
At East Coast Freight Distribution, good governance is about more than policies and procedures — it’s about doing the right thing by our people, our customers, and our community. As a locally owned and operated business, we take pride in running with integrity, accountability, and respect at every level. Our leadership team sets a clear direction for the business, ensuring decisions are made responsibly, risks are managed effectively, and safety always comes first.
Our governance framework is built on the same values that have guided us for more than 30 years — trust, reliability, and care. These values shape how we operate: from maintaining safe, compliant vehicles and supporting driver wellbeing, to reducing our environmental footprint and building long-term relationships with customers and partners. We foster an open, supportive culture where ethical behaviour, teamwork, and continuous improvement are part of everyday life.
Ultimately, good governance at ECFD means making choices that protect our people, strengthen our communities, and ensure we deliver smarter, safer, and more sustainably — today and into the future.
Purpose & Values
Our purpose is simple — to deliver local freight smarter, safer, and with heart. Guided by our core values of trust, reliability, integrity, and care for our people and community, we aim to make every delivery a reflection of the standards we live by.
Leadership & Decisions
Our leadership team provides clear direction and makes decisions guided by experience, integrity, and accountability. Every choice we make — from daily operations to long-term strategy — is focused on safety, service, and creating lasting value for our customers and community.
Safety & Compliance
Safety is at the heart of everything we do — from how we maintain our fleet to how we support our drivers on the road. We follow strict compliance standards and industry regulations to ensure every delivery is completed safely, responsibly, and with care for our people and community.
Sustainability
Our company shows a heartfelt commitment to a greener world by investing in fuel-efficient vehicles and optimising logistics, aiming to reduce its environmental impact. This dedication extends to our community through the "Heart Behind The Wheel" initiative, offering support and sponsorship to local individuals and groups to help them pursue their dreams.
Ethics and Culture
Our culture is founded on respect, teamwork, and fairness, driven by a clear Code of Conduct that encourages ethical behaviour, open communication, and a strong "speak up" environment for all staff. We are committed to equal opportunity, ensuring a supportive environment for every team member.
Continuous improvement
We embrace continuous improvement by regularly reviewing our policies, practices, and systems, ensuring we learn from challenges and enhance our operations. This commitment is supported by actively investing in smarter technology and providing ongoing training and development, allowing us to consistently deliver better.